High Intensity Daily Personal Living – Skilled Care for Complex Needs
Our experienced and specially trained staff deliver complex, high-intensity personal support for participants with greater needs — with safety, dignity and quality of life at the centre of everything we do.
All Ace of Care staff delivering high intensity supports hold the required specialist training and competencies as outlined by the NDIS Practice Standards for High Intensity Daily Personal Activities. Our support is delivered in close collaboration with your healthcare team and in accordance with your individual care plan.
What Is High Intensity Daily Personal Living?
High Intensity Daily Personal Living refers to complex personal care supports that require specialised skills, clinical training and a higher level of expertise than standard daily personal activities. These are supports for participants who have significant health needs or complex care requirements that must be managed with precision, consistency and care.
At Ace of Care, we work closely with participants, their families and their healthcare teams to deliver these supports safely and respectfully — ensuring every person receives the high standard of care they deserve, no matter how complex their needs.
Our experienced staff are trained to deliver complex, high-intensity personal support for participants with greater needs.
We provide skilled, consistent care that prioritises safety, dignity and quality of life — even for our most complex clients. Each support plan is developed in collaboration with the participant, their family or guardian, and their clinical team to ensure every aspect of care is tailored, appropriate and safe.
Our High Intensity Supports
Our specially trained support workers and clinical staff are experienced in delivering the following high intensity supports:
Safe and skilled tracheostomy care in accordance with your individual care plan, including:
- Routine stoma site care and cleaning
- Inner cannula changes and maintenance
- Suctioning as directed by clinical team
- Monitoring for signs of infection or complications
- Emergency response procedures
Dignified, specialist bowel care support including:
- Digital stimulation and rectal suppositories
- Enema administration as prescribed
- Bowel irrigation support
- Monitoring and documentation of bowel function
- Adherence to individual bowel management plans
Safe enteral nutrition support for participants with feeding tubes, including:
- PEG, nasogastric and jejunostomy tube feeding
- Preparation and administration of feeds
- Stoma site care and tube maintenance
- Monitoring for tolerance and complications
- Flushing and medication administration via tube
Skilled respiratory care for ventilator-dependent participants, including:
- Routine ventilator care and circuit checks
- Oxygen therapy monitoring and adjustment
- Airway clearance techniques
- NIV (non-invasive ventilation) support
- Emergency protocols and escalation procedures
Clinical catheter management delivered with dignity and precision, including:
- Indwelling and suprapubic catheter care
- Catheter bag management and hygiene
- Monitoring for blockage, leakage or infection
- Intermittent catheterisation as per care plan
- Documentation and clinical escalation as required
Skilled, trauma-informed support for participants with highly complex behaviours, including:
- Implementation of Behaviour Support Plans (BSPs)
- De-escalation and prevention strategies
- Consistent, structured and therapeutic environments
- Close collaboration with Behaviour Support Practitioners
- Incident reporting and plan review processes
"High intensity support demands more than clinical skill — it demands consistency, compassion and genuine commitment to the person behind the care plan. That is what our team brings, every single day."
Our Staff Credentials & Training
All Ace of Care staff delivering high intensity supports are required to meet strict training and compliance requirements before providing any complex care. These include:
Module-specific training aligned to NDIS Practice Standards for each support type
All staff are fully screened and Worker Check compliant
Supports delivered in partnership with RNs, allied health and care teams
Regular skill assessments and refresher training for all complex care staff
Our Approach to High Intensity Support
Delivering high intensity support well requires far more than technical skill. Our approach is built on four core principles that guide every interaction and every care decision.
- All supports delivered per individual care plans
- Clear escalation pathways to clinical teams
- Detailed incident reporting and documentation
- Strict infection control and hygiene protocols
Complex care does not mean impersonal care. We deliver every support with sensitivity, discretion and deep respect for the individual — honouring their cultural preferences, communication needs and personal boundaries at all times.
- Dedicated, familiar staff wherever possible
- Thorough handover procedures between shifts
- Detailed care notes and documentation
- Regular reviews with families and care teams
Who Can Access High Intensity Support?
High Intensity Daily Personal Living supports are designed for NDIS participants whose care needs go beyond what standard personal care can safely provide:
- Participants with complex medical conditions
- People requiring ventilator or respiratory support
- Participants with spinal cord injuries
- People with acquired brain injuries
- Participants with neurological conditions
- People requiring enteral nutrition support
- Participants with highly complex behaviours
- People with multiple or co-occurring support needs
High Intensity supports are funded under Core Supports in your NDIS plan. These supports typically require clinical evidence and may need to be specifically included in your plan. If you’re unsure, we can assist you in understanding your funding and speak with your support coordinator or planner.
When Can We Provide Support?
We understand that complex care needs don't follow a 9-to-5 schedule. Our high intensity support services are available:
We work closely with you, your family and your clinical team to build a care roster that meets your medical and personal needs around the clock — providing the consistency and reliability that complex care demands.
Why Choose Ace of Care for High Intensity Support?
All high intensity support workers hold required NDIS module training and demonstrated clinical competencies.
We work as part of your broader care team — alongside RNs, allied health professionals and support coordinators.
We prioritise consistency so your complex care is delivered by familiar, trusted staff who know your needs.
Clear clinical protocols, escalation pathways and thorough documentation at every visit.
Complex care delivered with warmth, dignity and genuine respect for who you are as a person.
Fully registered and compliant with NDIS Practice Standards for High Intensity Daily Personal Activities.
We’re here to answer your questions and work with you to determine whether our high intensity supports are right for your situation. Contact Ace of Care today for a confidential, no-obligation consultation.